FAQS / Shipping/ Returns
Is your website secure?
Yes. Our website is secure through Shopify's industry standard PCI DSS compliant encryption.
What type of payment do you accept?
We accept all major credit cards and PayPal.
What's the status of my order?
Sign in to your account using the email address and password you used during checkout, click "Orders" from the menu. If you have any further questions about the status of your order, please email firstname.lastname@example.org.
What if I need to change my order?
Please contact us immediately at email@example.com, and we will try to accommodate any changes to your order.
What if I need to cancel my order?
Please contact us immediately at firstname.lastname@example.org, and we will try to cancel the order if possible. If we are not able, we will provide further instructions.
What is your return policy?
If you simply changed your mind, we accept returns for exchange or credit within 21 days of purchase provided that the items are returned to pupperandpaper in their original, unused condition. Please contact us immediately at email@example.com before shipping your return for approval.
If you'd like to make a return for a refund, please contact us immediately at firstname.lastname@example.org, and we will do our best to accommodate.
If you believe your item to be damaged or defective upon arrival, we will accommodate with an exchange/credit or issue you a refund. Please check your item immediately upon arrival and email photos of the item within seven days to email@example.com and we will provide further instructions.
Please know: we cannot refund shipping fees (including return shipping fees) if an exchange or credit/return is approved. We recommend mailing your return insured and with tracking as pupperandpaper cannot be responsible if the returned package is lost or damaged.
We ship throughout the US via USPS Weekdays (and fulfill your order within 24-48 hours of purchase).
We have plans to ship internationally, but please contact us immediately at firstname.lastname@example.org, and we will do our best to accommodate.